Support Technique
SA-100 Customer Support Package
Available for all Astro-Med MT Series recorders, the SA-100 Service Agreement provides a comprehensive service plan for recorders after the warranty has expired. The SA-100 Service Agreement covers the MT95000, MT95K2 and recorder including all options and accessories for a period of 12 months. Under the SA-100 Service Agreement, Astro-Med, Inc. will:
- Provide all required parts and labor during the life of the agreement. In other words, the original warranty will be reinstated for the life of the agreement.
- Provide a field service visit by a factory technician to perform any repairs or adjustments required.
- Where applicable, Astro-Med will furnish new software updates as they are released, at no charge.
Note: If your recorder has been out of warranty in excess of 90 days, it is subject to Astro-Med’s inspection to confirm that it meets original performance requirements prior to being accepted for placement under the SA-100 Service Agreement. Prices are subject to change without notice.
Please contact Astro-Med Technical Support Services for more information or for a formal "Proposal and Agreement" including terms and conditions. The Serial Number of your recorder(s) is required for a formal quotation. |